Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

This policy does not apply to the practices of companies that 16 Stitches does not own or control or to people, that 16 Stitches does not directly employ or manage. We do everything; we reasonably can, to protect the consumer’s rights of privacy on our systems and website. We do not remain liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties, not subject to our control. For example: advertisers and websites that have links to our website.

Collection of information:

You can browse through our website without sharing your personal information with us. In this case, we only record access data such as name of the internet service provider, the website you are visiting us from and the browser information. Personal data is only being recorded if you voluntarily register for it when creating a new customer account or when registering for a newsletter.

Information collected by 16 Stitches:

1. (a) Personal Information - Name, gender, marital status and date of birth.

2. (b) Contact Details - Postal address, email address and phone number

3. (c) Payment details - Your payment details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by 16 Stitches but is held by our Payment Gateway partner (PayU). Our payment gateway partner is "VeriSign Secured" and "PCI-Compliant" which ensure the highest standards of safety and security for your information.

4. (d) Payment and Account history - Details like previous orders, date of transactions, payment modes etc are recorded on our servers.

5. (e) Cookies: Cookie is a piece of data stored by a website within the web browser while you are browsing that website. It enables the website to remember information such as items in the shopping cart or to record your browsing history in order to show relevant content in the future. However, most modern browsers allow the users to manage the settings of the cookies i.e. enable, disable or delete particular cookies.

6. (f) On-site information such as pages visited, traffic source, IP address, browser information, date and time of browsing.

7. (g) Third party sign in information shared on our website such as Facebook, Twitter, Pinterest and YouTube.

8. (h) Information through communication: All information shared through communication on email, messages or phone such as queries related to orders, products or complaints.

9. (i) Google Analytics advertising features: Various cookies will be used to identify the user base. A user can opt out of this feature through Ads Settings, Ad Settings for mobile apps, or through Google Analytics' currently available opt-outs for the web.

Note: Any information shared by you personally via reviews, comments, messages or testimonials etc are not constituted as personal information and is not subject to protection under this Privacy Policy.

Protecting your Information:

Personal information is only collected for efficient business operations and to help us deliver and improve our services. We do not, for any reason whatsoever, sell your personal information to any third party or otherwise trade on it.

However, we may share your personal information under the following circumstances:

1. (a) We may provide the information to trusted partners who work on behalf of or with 16 Stitches under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from 16 Stitches and our marketing partners.

2. (b) We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

3. (c) We may transfer information about you if 16 Stitches is acquired by or merged with another company. In this event, we will notify you before, information about you is transferred and becomes subject to a different privacy policy.

Other considerations:

Links to Other Sites - Our website links to other websites that may collect personally identifiable information about you. 16 Stitches is not responsible for the privacy practices or the content of those linked websites.

Opt-Out - We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from all our lists and newsletters, you can click on the “unsubscribe” option at the bottom of any of our emails sent to you.

Security - We take stringent security measures to protect the information under our control. Your account details are maintained in a secure server and we adhere to strict security guidelines to protect it against unauthorized access.

Your Consent:

By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy.

By use of this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Support:

If you have any queries regarding this statement, please email us on info@16stitches.com